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San Francisco

Locked out of your place

This is the job we do more than any other, and most of them are within a short drive of the shop door on Mission Street.

You stepped out to move the car, or take the trash down, or let the dog out, and the door closed behind you. It happens to everybody eventually. In this city it usually happens on a stoop, in the wind, with your phone at nine percent.

What matters now is that somebody gets there and opens it without wrecking your door.

How Gadi opens a door

Almost always by picking it. A standard San Francisco apartment deadbolt opens in minutes with the right tension and the right pick, and nothing about the lock changes. You keep your key, your lock, your door frame.

Some locks fight back. High security cylinders, locks that have been painted over three times, a deadbolt that was already failing before today. If picking will not work, Gadi tells you that out loud, explains what drilling means, tells you what a replacement cylinder costs, and waits for you to agree. Nobody drills a lock on a hunch.

Proving the place is yours

The door we open has to be yours. Gadi needs something that ties you to that address before the picks come out. License showing the address, a signed lease, a bill pulled up on your phone, an envelope with your name on it, or a neighbor or building manager willing to say you live there. None of this is us being awkward. Drop that rule and a locksmith becomes a burglar with better tools, which is precisely why the state writes it into the regulations.

If your ID is the thing that is locked inside, say so on the phone and we will work out what else can prove it.

Doors we open most

  • Apartment front doors and flat entrances across the Mission, Noe Valley, the Castro and SoMa
  • Building gates and the security gates that half of Mission Street has
  • Back doors, garage side doors and basement access
  • Interior doors, bedroom and bathroom, with a toddler or a cat shut in behind them
  • Garage doors where the opener died and the key cylinder has never once been used

What it runs

A straight apartment lockout where the lock is healthy is the cheapest thing we do, and it is the job we quote most confidently over the phone. The number only climbs if the lock itself turns out to be the problem rather than the door, and you hear about that before it happens, not after.

Opening a gate lock by hand with a pick on Mission Street
Opening a gate lock by hand with a pick on Mission Street

What a job costs, and when that number can move

  • Tell us what happened and you get a number on the phone. Most of the time that number is what you pay.
  • Most of the time is not all of the time, and this page is a better place to admit that than your doorstep. Describing a lock accurately is genuinely difficult for anyone outside the trade. A call comes in about a snapped key, and the snapping turns out to be a symptom of a cylinder that has been quietly failing since last winter.
  • So this is the rule Gadi works by. If what he finds is not what you described, he stops, shows you the part, and tells you the real price before he picks up a tool. You can say no at that point and you owe nothing for the look.
  • A call out fee does not apply to every job. Where one does apply, you hear the figure while the van is still parked, never once the work is finished.
  • Picking is always the first attempt. Drilling sits at the bottom of the list and happens only after you have agreed to it out loud.
  • Every job ends with an itemized receipt carrying the state license number.

Standing outside right now?

Call. Somebody picks up at any hour, including three in the morning, and you will get a real time estimate rather than a hopeful one.

Before you call, have this ready

  • The address, and the cross street if the building number is hard to see
  • Whether it is a house, a flat, a car or a business
  • For a car: year, make and model
  • Whether you have any key at all, even a broken one
  • Something that shows the place or the car is yours